The Customer-First Knowledge Management Checklist
How customer-focused is your organization’s approach to knowledge management? Here’s where to start.
The demand for effortless self-service is higher than ever, and it’s reshaping the customer journey
Today, delivering next-generation customer experience hinges on your organization’s ability to meet growing demand for self-service. Specifically, it depends on your ability to drive effortless experiences for customers throughout the post-sale customer journey in the channels they go to first, starting with Google. How you approach knowledge management (KM) is a key part of this. Use this eight-part checklist to evaluate your own organization’s approach to KM.