Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Featured Posts

Agent Experience

How to Launch Knowledge Management Fast for Better WFH Customer Service

Customer Experience

What You Need to Quickly Launch Customer Self-Service

Customer Experience

Revolutionize Your CX in Less Than Two Weeks

Customer Experience

3 Pre-Purchase Needs That Are Satisfied By Content

Customer Experience

3 Curious Misadventures from the Land of PDF

Customer Experience

How Customers Move Through the Five Layers of Self-Service

Customer Experience

3 Ways Chatbots Assist the Agent Experience

Customer Experience

4 Ways to Deliver Content that Chatbots Love

Customer Experience

How Knowledge Management Powers the Chatbot Experience

Customer Experience

Trends Driving Customer Self-Service: Chatbots and Artificial Intelligence

Customer Experience

MindTouch Winter '18 Launch Introduces 4 New Features

Customer Experience

How to Move Your Organization Toward Customer Obsession

Customer Experience

How to Put Customers First: An Interview with Darragh Shorten

Customer Experience

How to Champion Customer Success: An Interview with Ari Hoffman

Customer Experience

Setting Customers Up for Success: An Interview with Shelley Reyes

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